Returns.

Your right to withdraw

You may withdraw from your purchase within 14 days of the day you, or someone you named, received the goods.

Tell us before the 14 days are over: an email to store@smilelabs.dental is enough. You may use the form below, but you do not have to.

Sending it back

Send the goods back to Smilelabs d.o.o., Pesnica pri Mariboru 42C, 2211 Pesnica pri Mariboru, Slovenia, within 14 days of telling us. You pay for sending them back.

Your money back

We refund everything you paid, including the standard shipping, within 14 days of hearing from you, to the same card. We may wait until the goods are back with us or you show they are on their way.

If goods come back used beyond what is needed to look at them, we may deduct their loss in value.

What cannot come back

Products sealed for health or hygiene reasons cannot be returned once the seal is opened: toothbrushes and brush heads, interdental brushes, and other products that go in the mouth.

Withdrawal form

To Smilelabs d.o.o., Pesnica pri Mariboru 42C, 2211 Pesnica pri Mariboru, Slovenia, store@smilelabs.dental:

I hereby withdraw from my contract for the following goods: [goods], ordered on [date] / received on [date], order number [SS-…].

Name, address, date, and a signature only on paper.