Terms of sale.

Who sells

SmileStore is run by Smilelabs d.o.o., Pesnica pri Mariboru 42C, 2211 Pesnica pri Mariboru, Slovenia. Write to us at store@smilelabs.dental.

Prices

Prices are in euros and include VAT. The price is the same in every EU country; the VAT inside it is that of the country we deliver to. Shipping is shown before you pay.

Your order

Your order is binding once the payment goes through and we confirm it by email. If we cannot deliver something, we tell you and refund it at once.

Payment

We accept cards only: Visa, Mastercard and other cards, also through Apple Pay and Google Pay. Payments are handled by Stripe; your card is charged when you order.

Delivery

We deliver to every EU country from Slovenia, usually within a few working days. You get an email with the tracking number when the parcel leaves.

Changing your mind

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. How it works, and the exceptions for opened hygiene products, are on the returns page.

Guarantee

You have the legal guarantee of conformity under EU and Slovenian consumer law. If something arrives damaged or does not work, write to us and we put it right.

Your SmileID

Unless you check out as a guest, your orders are kept on a free SmileID made from your email, the one SmileLabs account. You can always check out as a guest instead.

Law

Slovenian law applies, without taking away the protection the law of your own country gives you as a consumer. If we cannot agree, you may turn to the courts or consumer bodies of your country.